Old Surety Life Insurance Co

Thank you for selecting the Old Surety Life lnsurance Company website for policyholder eligibility information.

To verify benefits/view EOB for a Medicare Supplement Policyholder:

Benefits/EOB Check/EFT Lookup

However, if you have software on your computer that returns eligibility and claim status from other insurance companies, then it should return the same type of information about Old Surety Life lnsurance Company policyholders.

Please ensure that your practice management software recognizes data from Change Healthcare. lf it does not, contact your software vendor and ask them to add Change Healthcare as an option.

EFT Enrollment

For New Enrollments:

You will need to sign up for the Change Healthcare/Optum Connect Center to move forward with your enrollment. For more information on how to enroll go to the following PDF.

Change Healthcare Connect Center Enrollment Process

For Enrollments Prior to Change Healthcare Cyber Incident:

Our connection with Change Healthcare/Optum has been restored for ERA delivery. If you were enrolled to receive ERAs from Old Surety Life Insurance Company PRIOR to the Change Healthcare incident in February, we have forwarded your information to Change Healthcare as a bulk enrollment.

Some providers enrolled prior to the incident may still encounter issues receiving ERAs. If this applies to you, please find the information below to help resolve the issue:

Change Healthcare/Optum advised us to tell providers that they may need to check their agreement with the Change Healthcare enrollment team for verification. They advised that having a DocHandle (agreement reference number) to include with your inquiry will help with the verification process. Contact information for the Change Healthcare enrollment team:

Medical Network Submitter/Providers: 800-527-8133 (option 1)

Email: edienrollmentsupport@optum.com

If your office is receiving some ERAs and not others and you need support for specific files/ERAs missing please reach out to CHC/Optum EDI support at:

1-(800) 527-8133 (option 2)

1-(916) 267-2968 (e-fax)

Support: assuranceedi.support@optum.com

EOB Requests

If you are unable to get a copy of your EOB from Change Healthcare, you can send a written request to Old Surety by fax at (405) 524-4011. For us to be able to process your EOB request, you will need to include the following information: Policy number, date of service, billed amount, and your return fax number.

Pre-Certification

Pre-Certification is not required by Old Surety. The Company follows all Medicare guidelines.

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